Frequently asked questions

No. Organizers see who has joined, who has seen their match, whose wishlist is ready and gift status, but never the pairings. Pairings are stored encrypted, so they can’t be read by looking in the database either. Being the organizer gives no extra view, even if you take part. The only exception is the logged Troubleshoot reveal of one match, described below.

An organizer can use Troubleshoot to reveal one person’s match. It takes two confirmations, typing that person’s name and giving a reason. Every reveal is logged (who revealed it, whose match, the reason and the time) and shown to all organizers of the event. There is no way to show all pairings at once.

At least 3 people have to join before names can be drawn.

Yes. Group people by household, add specific pairs who shouldn’t draw each other, and avoid the pairings from a past event. If the rules leave no possible draw, the app tells you which rule is blocking it.

A late joiner is fitted into the chain, and someone who leaves is taken out of it. Only the giver whose match changed is told about it.

Yes. Questions and answers are anonymous to the recipient: messages are labelled as from their Secret Santa, and notifications never name you.

The organizers. Other guests only see how many of each item are still available.

No. You can add an item with just a name. We add search links at stores that ship to each guest, so every item has places to buy.

Yes. Create an open link that anyone can view. Guests sign in to claim an item. Replacing the link stops the old one from working.

Each store has typical processing and delivery times that we set for that store, in business days. We count them from today, adjust for your postal code region where we can, and compare the result with the event date: on time, tight (within 2 days of the event) or late. We also show the last day to order so it should arrive on time.

No. They are estimates, not live data from the store. Real delivery depends on the store, the item and the carrier, so check with the store before you count on a date.

From the store’s page when we can read it, shown with the date we checked. Amazon is the exception: we never show Amazon prices, so Amazon links say “See price on Amazon”. We never invent a price: if we can’t find one, it says the price is unknown.

Not right now: no shopping link in the app earns us anything. If that changes, we’ll say so here and next to the places to buy.

Only to estimate delivery times and show stores that ship to you. We never ask for your street address or your device’s location, and the postal code is optional.

Nothing. The app is free to use.

English, French and Spanish. Each person chooses their own, and their emails come in that language.

No. It works in your browser on phones and computers. You can add it to your home screen if you like.

In the app, open Settings and choose Delete account. You can also send a request from our account deletion page.